terms and conditions

When you make an order with Banyaah (a trading name of Solid Energy Ltd.), you agree to these terms and conditions. The Solid Energy Ltd. reserves the right to amend, alter, or update these terms and conditions at any time.

Orders

The Banyaah reserve the right to refuse any order for any reason.

All specifications, sizes and technical details given to you through sales literature or personal communication are accurate to the best of our knowledge, but we cannot accept liability for inaccuracies.

Refunds, returns and cancellations

You may cancel your order at any time before the order is dispatched, and a full refund will be provided. The exception to this is when a product has been specially ordered for you, where there will be a 20% restocking charge. If you are not happy with your purchase on arrival you may return it for a credit against other goods or a full refund within 28 days of delivery, subject to the following conditions:

  1. Goods must be in their original condition and in their original box and packaging. Any opened packaging must be resealed for collection
  2. You are responsible for handing the the goods over to the collection courier in perfect condition.
  3. A refund will only be issued after goods have been inspected and are deemed to be in a saleable condition. These conditions do not apply to damaged goods, please see below.

Delivery of goods

Delivery dates are approximate and no liability can be accepted for late deliveries. Our carriers are only insured to deliver to ground floor locations; they will not carry any items upstairs. If you require goods to be carried upstairs, please let us know and we will try to arrange it. Goods will not be left if there is no one available to receive them. If goods have to be redelivered because no one is available on the agreed delivery date there will be an additional charge made. If the order is cancelled after an unsuccessful delivery attempt, the delivery charge will not be refunded.

Checking goods for damage

You agree to open all boxes and remove protective packaging and advise us of any damage within 14 days of delivery. Any transit damage must be detailed on the carrier’s delivery note at the receipt of delivery. Our carriers will require that you sign for goods in good condition on delivery, it is vital that somebody is there between 9am and 6pm to receive and inspect the goods on the delivery date arranged.

Pricing errors

We reserve the right to refuse or cancel any order for goods shown at an incorrect price on the website or quoted at an incorrect price in communications.

Warranty

Our Banyaah modules are covered by a 2 year parts and components warranty. In the unlikely event of any problem developing, parts and simple replacement instructions will be sent out free of charge. All parts in these steam showers have been designed to be easily replaced.

Statutory rights

None of the above terms and conditions affect your statutory rights as a consumer.